Privacy Policy Effective Date: 07/10/2025

At The Steam Team LLC, doing business as Poseidon Carpet & Tile Cleaning (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website, poseidoncarpetcleaning.com.

1. Information We Collect

When you use our website or fill out a form, we may collect the following categories of personal information:

• Contact Details: Your full name, email address, mailing address, and phone number (including mobile/cell numbers).
• Service Information: Details about the services you are requesting, including property address and preferred appointment times.
• Communications: Records of your correspondence with us, including messages submitted through contact or quote request forms.

This information is collected only when you voluntarily provide it. We do not collect payment card information directly through our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule services.
• Send appointment confirmations and service-related communications via phone, email, or SMS/text message.
• Send occasional marketing emails or promotions (you may opt out at any time).
• Improve our website and customer experience.

3. SMS and Text Message Communications

The Steam Team LLC, d/b/a Poseidon Carpet & Tile Cleaning, may send SMS and MMS text messages to the mobile phone number you provide, including appointment reminders, service updates, and promotional offers.

How You Opt In: By submitting a form on our website and providing your phone number, you expressly consent to receive SMS/text messages from The Steam Team LLC d/b/a Poseidon Carpet & Tile Cleaning. Consent to receive marketing text messages is not required as a condition of purchasing any services.

Message Frequency: Message frequency varies depending on your interactions with us. You may receive up to 4–6 messages per month, including appointment reminders and occasional promotions.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

For help, reply HELP to any message or contact us at poseidoncarpet@gmail.com or 973-525-6008.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We do not sell, share, or rent your phone number or SMS opt-in information to third parties for their marketing purposes.

4. Cookies, Tracking Technologies, and Analytics

Our website uses cookies and similar tracking technologies to help us understand visitor behavior, improve site performance, and deliver relevant content. The technologies we use include:

• Cookies: Small text files placed on your device that remember your preferences and activity across sessions.
• Google Analytics: We use Google Analytics to collect anonymized data about how visitors interact with our website, including pages visited, time on site, and browser type. You can opt out at tools.google.com/dlpage/gaoptout.
• Facebook Pixel: We use the Facebook Pixel to measure the effectiveness of our advertising and to deliver relevant ads on Facebook and Instagram. This tool may collect data such as your IP address, browser type, and pages visited.

You can disable cookies at any time through your browser settings. To learn more about interest-based advertising and your opt-out options, visit optout.aboutads.info or optout.networkadvertising.org.

5. Email Marketing

If you choose to subscribe to marketing emails, you may receive updates, promotions, or helpful tips from The Steam Team LLC d/b/a Poseidon Carpet & Tile Cleaning. You can unsubscribe at any time using the unsubscribe link in any email or by contacting us directly.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

7. Data Security

We take the security of your personal information seriously and implement the following measures to protect it:

• SSL/TLS Encryption: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our server.
• Access Controls: Access to your personal information is restricted to authorized personnel only, on a need-to-know basis.
• Third-Party Security Standards: We use reputable third-party platforms that maintain their own industry-standard security practices.

No method of data transmission over the internet is 100% secure. By using our website, you acknowledge and accept this inherent risk.

8. Your Privacy Rights

You have the right to access, correct, or delete the personal data we hold about you, withdraw consent for marketing communications at any time, and request that we restrict or stop processing your personal information. To exercise any of these rights, please contact us below.

9. Contact Us

The Steam Team LLC d/b/a Poseidon Carpet & Tile Cleaning Email: poseidoncarpet@gmail.com Phone: 973-525-6008 Location: New Jersey, USA

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with an updated effective date. We encourage you to review this page periodically.